Head of Service Delivery at Yas Tanzania

Mixx is hiring

Mfs head of service delivery

Bachelor's degree in business, it, finance, or related field (master's preferred).

6+ years of experience in product management and project leadership within fintech, telecom, banking, or financial services.

Dar es salaam

Core responsibilities

• Oversee end-to-end planning, execution, and delivery of fintech projects and products;
• Establish and enforce service delivery frameworks, slas, and kpis;
• Drive continuous improvement in operations and customer experience;
• Lead cross-functional teams to deliver projects on time, within scope, and budget;
• Implement project governance, risk management, and escalation protocols;
• Ensure all initiatives meet regulatory, security, and compliance standards;
• Translate business strategy into product roadmaps, milestones, and delivery plans;
• Define and prioritize product requirements in collaboration with stakeholders;
• Monitor product performance, customer feedback, and market trends to drive enhancements;
• Act as the primary liaison across leadership, technology teams, vendors, and regulators with clear reporting;
• Mentor and develop teams while promoting collaboration, accountability, and best practices;
• Drive innovation through agile methodologies, emerging fintech trends, and customer-centric solutions.

Core comptencies

• Strong knowledge of fintech platforms, mobile money, digital payments, and apis;
• Proven experience in product lifecycle management and project delivery;
• Excellent leadership and stakeholder management skills;
• Analytical and problem-solving mindset with ability to balance strategic vision and operational detail;
• Strong communication skills in english and swahili;
• Strategic thinker with operational rigor;
• Customer-centric mindset with a focus on service excellence;
• Ability to balance innovation with compliance and risk management;
• Skilled in leading diverse teams across geographies and cultures.

At mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.

Joining mixx by yas means becoming part of a fintech company belonging to the axian group, a pan-african player operating in five african countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.

If this description corresponds to you, grow with us by applying before April 24, 2026.