Reservation Agent at Serena Hotels Tanzania

Serena Hotels Tanzania is seeking a customer-focused Reservation Agent to manage guest reservations and provide accurate information about hotel services, room availability, rates, and packages. The role involves handling booking requests, updating reservation systems, and ensuring a smooth booking experience for guests.

Key Responsibilities:

• Handle reservations through phone, email, and other booking channels.
• Check room availability and provide accurate rates and information.
• Process, modify, and cancel reservations as required.
• Maintain accurate guest and reservation records.
• Coordinate with front office and other departments to ensure guest requirements are met.
• Provide professional and timely customer service.

Requirements:

• Diploma or degree in Hospitality, Tourism, Business Administration, or a related field.
• Previous experience in reservations, hotel operations, or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Good computer and reservation system skills.
• Strong attention to detail and ability to work under pressure.