Product Manager (Digital Lending) at I&M Bank Tanzania Limited

Are you passionate about driving innovation in the banking sector? Do you have a deep understanding of digital lending and a knack for product development? If so, we want you on our team!

As a Product Manager - Digital Lending, you will play a pivotal role in shaping the future of our digital lending and savings products. Your responsibilities will include credit policy review, financial risk management, product development, and project management.

Key Responsibilities/Tasks:

• Product Strategy: Guide the strategy and support the implementation of digital loans and savings product development, delivery, and operations.
• Growth and Revenue: Develop strategies to maximize growth and revenue for digital lending products while maintaining a quality portfolio.
• Data Analysis: Monitor key performance indicators, analyze data, and identify areas for improvement to optimize lending operations.
• Stakeholder Collaboration: Work closely with internal stakeholders and external vendors on projects, planning, and execution of product changes.
• Market Analysis: Monitor market trends and conduct competitive analysis to enhance customer journey and satisfaction.
• Partnerships: Foster relationships with fintech, MNOs, and other external stakeholders to explore innovative lending and savings solutions.
• Risk Management: Implement risk management practices and controls to mitigate potential risks associated with digital lending.
• User Experience: Continuously improve the user experience and customer journey across all online touchpoints to optimize conversion rates and revenue.
• Product Lifecycle: Manage all aspects of the product lifecycle, including strategy, conceptualization, user research, prototyping, rollout, and enhancements.
• Customer Engagement: Respond creatively to inquiries and complaints, engaging positively with customers via social media.

Skills, Knowledge, and Abilities:

• In-depth understanding of the product life cycle.
• Strong credit skills and knowledge.
• Sound understanding of the bank's loan products, policies, and procedures.
• Knowledge of various functions within the bank, including digital lending, collections/loan workouts, and operations.
• Strong market knowledge.
• Proficiency in constructing reports, executive summaries, and briefs.

Academic / Professional Qualifications:

• Bachelor’s degree or Advanced Diploma in Business, Accountancy, Economics, Finance, or a related field.
• MBA will be an added advantage.

Working Experience Required:

• Minimum of 5 years of experience in driving product and business development.
• Proven leadership and people management experience (at least 5 years).