Food & Beverage Supervisor at Attitude Hotels Tanzania

Hello Zanzibar

We’re Attitude, and we’re coming soon. In 2025, we’re opening our very first hotel outside Mauritius, right here in Matemwe: an adults-only hotel with 74 villas, two restaurants and two bars. It’s a new chapter for us, and we’re putting a lot of heart into making it something special.

We’re now looking for people to join the adventure. Plenty of roles, plenty of opportunities.

As a B Corp hotel group, we care about doing things properly: fair jobs, room to grow and and a workplace where people feel respected. If you’re motivated, we’d love to meet you.

MAIN DUTIES & RESPONSIBILITIES

Strategic Goals for the Food & Beverage Supervisor:​​

• Company Culture & Employee Engagement: Maintain and reinforce company culture in daily operations, creating a positive, engaging experience for both employees and customers. Ensure legal compliance.​​
• Transparent Communication: Foster open, transparent communication with all Family Members to build trust, improve engagement, and enhance teamwork.​​
• Leadership & People Management: Promote a culture of proximity with employees, create and maintain a great place to work culture, ensuring employees are physically, emotionally and psychologically safe in their work environment. ​​
• Cross-Departmental Collaboration: Foster a culture of transversality by promoting cross-departmental collaboration and communication to achieve common goals.​​

Operational/Technical Responsibilities:​​

• Supervise day-to-day F&B operations in restaurants, bars, and room service.​
• Coordinate shift schedules and staff assignments.​
• Maintain records related to training, incidents, and performance.​
• Assist with staff rosters and attendance tracking.​
• Train, mentor, and supervise F&B staff (waiters, bartenders, hosts, etc.).​
• Conduct performance evaluations and provide feedback.​
• Address employee concerns and disciplinary issues as needed.​
• Ensure high levels of customer satisfaction and handle guest complaints professionally.​
• Monitor service quality and take corrective actions when necessary.​
• Promote up-selling and ensure consistent guest engagement.​
• Monitor stock levels of food, beverages, and operating supplies.​
• Coordinate with procurement to ensure timely restocking.​
• Prevent wastage and ensure proper storage practices.​
• Assist in budgeting and cost control for the F&B department.​
• Monitor daily sales and revenues.​
• Ensure compliance with food safety and hygiene standards (e.g., HACCP).​
• Conduct regular inspections and enforce sanitation protocols.​
• Ensure all staff follow proper health and safety procedures.​
• Liaise with kitchen, housekeeping, and front office to ensure coordinated service.​
• Participate in F&B meetings and briefings.​

YOUR QUALITIES: ​​

• Certificate in Hospitality Management ​
• Minimum of 3 years proven experience in hospitality, food and beverage services​
• Ability to embody and instil Attitude’s DNA and culture within the hotel.​
• Strong interpersonal and communication skills, with an enthusiastic and outgoing personality.​
• Excellent communication skills: Clear, professional verbal and written skills and fluency in English and Swahili. A third language would be a definite advantage.​
• An understanding of the African Market will be a definite advantage.​
• Ability to compete in a fast-paced, dynamic and guest centric environment​​​
• Outstanding customer service skills in handling customer queries and resolving issues.

Ready to take the leap?

Please fill in form below and upload your CV.

Deadline for application - 25 June 2025

We Believe in equal opportunities

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.