Front Office Supervisor at Attitude Hotels Tanzania

Hello Zanzibar

We’re Attitude, and we’re coming soon. In 2025, we’re opening our very first hotel outside Mauritius, right here in Matemwe: an adults-only hotel with 74 villas, two restaurants and two bars. It’s a new chapter for us, and we’re putting a lot of heart into making it something special.

We’re now looking for people to join the adventure. Plenty of roles, plenty of opportunities.

As a B Corp hotel group, we care about doing things properly: fair jobs, room to grow and and a workplace where people feel respected. If you’re motivated, we’d love to meet you.

MAIN DUTIES & RESPONSIBILITIES

Strategic Goals for the Front Office Supervisor:​​

• Company Culture & Employee Engagement: Maintain and reinforce company culture in daily operations, creating a positive, engaging experience for both employees and customers. Ensure legal compliance.​​
• Transparent Communication: Foster open, transparent communication with all Family Members to build trust, improve engagement, and enhance teamwork.​​
• Leadership & People Management: Promote a culture of proximity with employees, create and maintain a great place to work culture, ensuring employees are physically, emotionally and psychologically safe in their work environment. ​​
• Cross-Departmental Collaboration: Foster a culture of transversality by promoting cross-departmental collaboration and communication to achieve common goals.​​

​Operational/Technical Responsibilities:​​

• Guest Service Excellence: Ensure the highest level of customer service is consistently delivered to all guests. Resolve guest complaints promptly and professionally.​
• Team Supervision: Supervise daily operations of front desk agents, bell staff, and concierge services. Ensure adherence to hotel procedures and standards.​
• Check-in/Check-out Oversight: Monitor and support efficient guest registration, room assignment, and accurate billing during check-in and check-out processes.​
• Training & Development: Assist in the onboarding, training, and performance monitoring of front desk staff. Conduct briefings and skill-building sessions.​
• Reservations & Room Management: Coordinate room assignments, maintain updated room availability, and manage overbooking situations or special requests.​
• Cash & Audit Control: Oversee cash handling, front desk cashiering functions, and ensure compliance with audit procedures.​
• Reporting & Communication: Prepare daily shift reports, communicate guest feedback, incidents, and operational updates to management.​
• Operational Support: Liaise with other departments (Housekeeping, Maintenance, F&B) to ensure seamless guest experiences and smooth inter-departmental coordination.​
• Safety & Compliance: Enforce health, safety, and security policies. Ensure staff adhere to hotel’s emergency procedures and service standards.​

YOUR QUALITIES: ​​

• Diploma or Degree in Hospitality Management, Hotel Administration, or a related field.​
• Minimum 2-4 years of front office experience in a 4-star or higher hotel environment.​
• At least 1 year in a supervisory or team leader role within the front office or guest services.​
• Proven track record in delivering exceptional guest service, handling complaints, and supporting operational excellence.​
• Experience with Hotel Property Management systems (HMS)​
• Ability to embody and instil Attitude’s DNA and culture within the hotel.​
• Strong interpersonal and communication skills, with an enthusiastic and outgoing personality.​
• Excellent communication skills: Clear, professional verbal and written skills and fluency in English and Swahili. A third language would be a definite advantage.​
• An understanding of the African Market will be a definite advantage.​
• Ability to compete in a fast-paced, dynamic and guest centric environment​.

Ready to take the leap?

Please fill in form below and upload your CV.

Deadline for application - 25 June 2025

We Believe in equal opportunities

We celebrate diversity and champion equality and inclusion, encouraging people from all ethnicities, genders and ages to apply. This unity is key to our work culture. We want to set every Family Member up for success, so if you need anything to perform to your best or make work arrangements more comfortable, we will do our best to accommodate you.