Housekeeping Supervisor at Mount Meru Hotel

Mount Meru Hotel is seeking a dedicated and detail-oriented Housekeeping Supervisor to join our team. The ideal candidate will be responsible for overseeing the daily operations of the housekeeping department, ensuring the highest standards of cleanliness and guest satisfaction.  

Responsibilities:

Supervisory Duties:

• Supervise and coordinate the activities of housekeeping staff.
• Assign daily tasks and ensure efficient workflow.
• Train and mentor housekeeping staff on proper cleaning techniques and hotel standards.
• Monitor staff performance and provide feedback.
• Create and maintain staff schedules.

Quality Control:

• Inspect guest rooms and public areas to ensure cleanliness and adherence to hotel standards.
• Identify and report maintenance issues.
• Ensure proper handling and storage of cleaning supplies.
• Maintain accurate records of room inspections and maintenance requests.

Guest Service:

• Respond to guest requests and complaints in a timely and professional manner.
• Ensure guest satisfaction by maintaining high standards of cleanliness and service.
• Handle lost and found items according to hotel procedures.

Operational Support:

• Maintain inventory of cleaning supplies and equipment.
• Assist with ordering and receiving supplies.
• Ensure compliance with safety and sanitation regulations.