IT Specialist Application & QA at DP World Tanzania

The IT Specialist – Applications Support & Application QA is responsible for supporting, monitoring, and ensuring the quality, stability, and performance of business and operational applications used at DP World Tanzania Port & Terminals. This role ensures applications, especially terminal and logistics systems, operate reliably, meet business requirements, and comply with DP World IT, security, and quality standards.

Key Performance Areas:

Applications Support:

• Provide Level 1 and Level 2 support for business and operational applications, including Terminal Operating Systems (TOS), billing, reporting, gate, and vessel-related systems.
• Monitor application performance, availability, and integrations.
• Troubleshoot application issues, perform root cause analysis, and coordinate resolution with global IT teams and vendors.
• Manage application incidents, service requests, and changes in line with ITIL processes.
• Support application upgrades, patches, and configuration changes.

Application Quality Assurance:

• Participate in application testing activities, including functional, regression, and user acceptance testing (UAT).
• Validate business requirements and ensure application functionality meets operational needs.
• Develop and execute test cases, test scenarios, and test scripts.
• Identify, document, and track defects through to resolution.
• Ensure changes and releases are tested and approved before production deployment.

Business & Operational Support:

• Work closely with Operations, Finance, and other business teams to understand requirements and provide application support.
• Support data validation, reporting accuracy, and system reconciliations.
• Assist with process improvements and automation initiatives.

Compliance, Security & Audit:

• Ensure application access controls are maintained in line with DP World security policies.
• Support periodic access reviews and audit activities.
• Maintain proper documentation, change records, and test evidence.
• Assist in closing audit findings related to application controls and data integrity.

Documentation & Knowledge Management:

• Maintain application documentation, SOPs, test cases, and support guides.
• Provide training and knowledge transfer to end users and support teams.
• Maintain application support logs and QA reports.

Qualifications Required:

• Bachelor’s degree in information technology, Computer Science, Software Engineering, or a related field.

Experience and Skills Required:

• 3–5 years of experience in application support and/or application QA.
• Experience supporting enterprise applications in ports, terminals, logistics, or large operational environments are preferred.
• Hands-on experience with testing methodologies and QA processes.
• Experience supporting enterprise applications (TOS experience is a strong advantage).
• Understanding of SDLC, ITIL, and QA best practices.
• Experience with test case creation, defect tracking, and UAT coordination.
• Knowledge of databases (SQL), reporting tools, and application integrations.
• Familiarity with access management, audit controls, and compliance requirements.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

EEO Statement

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.