Incident Management Specialist at InDrive Tanzania

Department: Customer Service and Experience

Location: Tanzania

Description

To be added

Key Responsibilities

• Interacting with customers through phone calls and emails, providing explanations
• Resolving complaints and ensuring a high level of service.
• High quality and prompt resolution of incidents such as conflict situations, cases of sexual harassment and criminal incidents.
• Processing incoming requests from users in the admin.
• Panel data collection for incident analysis
• Provide suggestions for improving the quality of incident resolution and their reduction.
  

Skills, Knowledge and Expertise

• Excellent oral and written speech in English language.
• High stress resistance.
• Ability to take Initiative.
• Ability to work with a large amount complex information.
• Ability to remain calm and make decisions under pressure, especially during high stress incidents.
• Teamwork & collaboration with colleagues.
• Experience in handling accidental cases would be a plus.

About inDrive

inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.

Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.