Relationship Manager Corporate at Jubilee Health Insurance

Company: Jubilee Health Insurance, Tanzania
Location: Dar es Salaam
Reports to: Head of Business Retention

About Jubilee Insurance

Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, General and Medical Insurance.

Today, Jubilee is the number one insurer in East Africa with over 450,000 clients. Jubilee Insurance has a network of offices in Kenya, Uganda, Tanzania, Burundi, and Mauritius. It is the only ISO certified insurance group listed on the three East Africa stock exchanges: The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange.

Its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.

For more information, visit www.jubileetanzania.co.tz

Job Opportunity

We currently have an exciting career opportunity for the role of Relationship Manager - Corporate, Jubilee Health Insurance, Tanzania. The position reports to the Head of Business Retention.

Role Purpose

The Relationship Manager is responsible for managing client relationships and overseeing reporting activities to support retention strategies across corporate, SME, and individual client segments.

This role focuses on delivering personalized client experiences, generating retention reports, and analyzing data to drive high renewal rates and customer satisfaction.

The Relationship Manager collaborates with internal teams and external stakeholders to align retention efforts with organizational goals and regulatory standards, contributing to Jubilee Health Insurance's mission to deliver affordable, accessible, and reliable health insurance solutions in Tanzania and the East African region.

Main Responsibilities

Operational Responsibilities

• Drive client retention and policy renewals by building strong relationships with corporate, SME, and individual clients.
• Analyze client data, retention trends, and customer feedback to provide actionable insights that improve customer experience and loyalty.
• Prepare and present retention performance reports, including renewal rates, retention rates, client satisfaction metrics, and NPS.
• Manage client inquiries, complaints, and service requests while coordinating with internal teams and healthcare partners to deliver exceptional customer service.
• Support and execute retention initiatives such as renewal campaigns, client engagement programs, surveys, and appreciation events.
• Ensure compliance with insurance regulations, data protection requirements, and company governance standards.

Key Competencies & Skills

• Excellent relationship management and stakeholder engagement skills.
• Strong analytical, reporting, and problem-solving abilities.
• Customer-focused mindset with exceptional communication skills.
• Knowledge of insurance regulations, compliance, and data privacy requirements.
• High level of professionalism, integrity, and attention to detail.

Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Customer Relationship Management, Insurance, or a related field.
• Minimum 2-3 years of experience in customer relationship management, client retention, account management, or data analytics, preferably within insurance, healthcare, or financial services.
• Hands-on experience with CRM systems, e.g., Salesforce, data analytics tools, and Microsoft Office Suite, especially Excel and PowerPoint.
• Strong understanding of customer retention strategies, reporting, and data-driven decision-making.

Professional Certifications Needed

• Certification in Customer Relationship Management, Customer Service, Insurance, Data Protection, or Data Analytics.
• Membership in a relevant professional body and commitment to continuous professional development (CPD).

Why Join Us?

Be part of a dynamic team dedicated to enhancing client experience, improving retention outcomes, and driving sustainable business growth through data-driven customer engagement strategies.

How to Apply

If you are qualified and seeking an exciting new challenge, please apply quoting the Job Title and Location to:

Email: [email protected]

Application Deadline: 13 September 2026

Only shortlisted candidates will be contacted.

Jubilee Health Insurance