Corporate Relationship Manager at KCB Bank

Growth in business volumes, customer base and wallet share. Adequacy of personal competence to effectively perform Relationship Management tasks. Consistency in adherence to and application of established policies, processes, and tools to achieve optimal efficiency, compliance and cost containment.

• Minimization of exposures to and impact of risks associated with KYC, AML and portfolio maintenance.
• Quality of management of customer expectations.

KEY RESULT AREAS

• Perspective
• Measurement Dimensions
• People
• Employee satisfaction
• Employee retention
• Competence development
• Customer Focus
• Customer satisfaction
• Customer base and active accounts growth targets
• Customer banking services wallet share
• Business Systems & Infrastructure
• Productivity or resource utilization standards or benchmarks
• Audit ratings
• Implementation of capability development and change programs
• Financial
• Customer deposit targets
• Loan & Advance targets
• Income (Revenue) targets

COMPETENCE REQUIREMENTS

• Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
• Technical skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards or benchmarks.
• Sales skills to prospect and close business
• Knowledge of Corporate Banking products as well as other relevant products.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.

QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

• University Degree preferably in Business Managements i.e. Accounting, Finance, Marketing
• Associate of chartered Institute of Bankers (or equivalent), MBA is an added advantage.
• Three years of experience with similar responsibilities