Key Account Manager at Airtel Tanzania

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Capture Businesses from Competition/ new entrants in the market.

• Establish an evolving target list of organizations not in Airtel Tanzania’s books – new entrants or from competitors
• Plan Effective and Call Plans
• Understand the needs of prospective customers
• Create and do sales presentations to match the company’s products/services with identified needs
• Provide solutions to products/services through face-to-face contact
• Write and follow up on Tenders and proposals.
• Knowledgeable of Airtel Tanzania’s products/services to facilitate sales efforts
• Maintains sales records and prepares sales reports

Increase share of wallet

• Maximizing the number of products and services sold to the existing by introducing solutions
• Alerts client to new or improved product/services
• Contacts and visits existing customers to determine needs

Minimize debts

• Work with contact person and proactively keep the account debts to a minimum.
• Be innovative

Minimize churn at account level

• Suggest products and or services to be developed with the marketing department.
• Determine ways to differentiate from competitors
• Work with management to identify up sell opportunities
• Maintain a regular schedule of contact
• Cement relationship with clients
• Assist marketing with design and promotional strategies

Qualifications

• Educational Qualifications, Skills, Competencies, Attributes, Technical Skills
• University degree (Bachelor's Degree) in business, sales, marketing or equivalent qualification
• IT Literacy, an added advantage
• Able to operate in a performance driven organization
• Proficient in English and Swahili
• Relevant Experience (Type of experience and minimum number of years)
• 3- 5years’ experience on managing corporate business/ SME Sales
• Experience from Banking, Financial Services and Insurance

Other requirements (Behavioral etc.)

• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Ability to quickly react to changes.
• Ability to work on tight deadlines
• Self-motivated, enthusiastic, energetic
• Excellent and effective communications skills, both orally and written
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Clean Driving License – own vehicle
• Customer-centric
• Adherence to Company policy and procedures
• Maintain high levels of integrity