Senior Retail Operation Manager at Meridianbet Tanzania

Company Description Meridianbet is a leading sports betting company focused on providing customers with an efficient, secure, fair and socially responsible gaming experience. The company offers a vast portfolio of live sports betting events, markets and opportunities every month, supported by advanced and highly certified betting software. Meridianbet is recognized globally for its cutting-edge sports betting platform and commitment to innovation in the industry. In Tanzania, Meridianbet delivers competitive betting odds and a user-friendly experience through meridianbet.co.tz serving a diverse and growing customer base.

Role Description The Senior Retail Operation Manager is a full-time, on-site role based in Dar es-Salaam, responsible for overseeing and optimizing day-to-day retail betting shop operations. This role includes managing store performance, supervising staff, ensuring adherence to company policies and maintaining high standards of customer service and regulatory compliance. The Senior Retail Operation Manager will analyze operational data, monitor KPIs and implement process improvements to increase efficiency and profitability across all retail locations. Responsibilities also include coordinating merchandising and promotions, managing budgets and collaborating with leadership to align retail strategies with overall business goals.

KEY RESPONSIBLITIES

- Lead and manage all retail operations across Meridianbet shops.

- Develop and implement retail operational strategies that improve efficiency, profitability and customer satisfaction.

- Monitor shop performance and sales targets

- Ensure all retail shops operate in accordance with company policies, procedures, and regulatory requirements.

- Supervise Regional Managers, Shop Managers, and retail support teams to ensure consistent operational standards.

- Conduct regular shop visits, operational audits, and performance reviews.

- Identify opportunities to increase shop revenue, improve operational efficiency, and reduce costs.

- Ensure excellent customer service standards are maintained across all retail locations.

- Coordinate the opening of new retail shops and oversee shop expansion projects.

- Collaborate with Marketing, Finance, HR, IT, Security, and other departments to support retail operations.

- Monitor cash handling procedures, stock management, equipment maintenance, and asset control.

- Analyze operational reports and prepare management reports with recommendations for continuous improvement.

- Develop action plans to improve underperforming shops and regions.

- Manage staff performance, coaching, training, and succession planning within the retail department.

- Ensure compliance with health, safety, and company operational standards.

- Resolve operational issues promptly and implement preventive measures to minimize future risks.

QUALIFICATIONS & EXPERIENCE

1. Bachelor's degree in Business Administration, Retail Management, Operations Management, or a related field.

2. Minimum of 5 years' experience in retail operations management, preferably in the betting, gaming, telecommunications, FMCG, banking, or retail industry.

3. Proven experience managing multiple retail branches or a nationwide retail network.

REQUIRED SKILLS

• Strong leadership and people management skills.
• Excellent operational planning and execution abilities.
• Strong analytical and problem-solving skills.
• Financial and commercial awareness.
• Excellent communication and interpersonal skills.
• Ability to manage multiple locations and large teams.
• Proficiency in Microsoft Office, particularly Excel and reporting tools.
• Ability to work under pressure and meet operational targets.
• Strong decision-making and organizational skills.

If you meet the above requirements and interested in this exciting opportunity, please send your application letter and RESUME combined in one PDF document no later than 31st August 2026 to [email protected] .Only shortlisted candidates will be contacted.

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