Digital & Innovation Lead at Newtan Insurance Limited

Job Purpose:

The innovation & digital role helps the company set and execute innovation & digital strategies that will drive revenue including digital, improve customer engagement, optimize operations and create new business value.

Principal Accountabilities:

• Develop a clearly defined and compelling innovation & digital strategy for the company and ensure that all relevant initiatives are fully integrated into the strategic planning process for leadership commitment, resource allocation and execution
• Lead company innovation & digital transformation process and all other executives and functions in the rollout of digital initiatives and capabilities, fully integrating business and technology, and closing digital performance gaps that exist in and between the various functions and business units of the organization
• Determine key influencers and empower them with tools to promote brand loyalty on digital and social company platforms
• Work with teams across the business to generate innovative solutions for products, services, processes, customer experiences, marketing channels, and business models.
• Own and monitor the digital innovation project portfolio, while deployment of the individual projects may rest with other executives and teams
• Ensure digital innovation and transformation initiatives create value by improving customer engagement and loyalty, driving new revenues, or achieving new efficiencies.
• Monitor and report on the ROI outcomes of digital projects and investments – linked to enterprise KPIs – with the goal of demonstrating the positive impact from these initiatives
• Build, manage, and continue to grow an internal and external digital innovation ecosystem, tapping into competencies across and beyond the organization (in an external partner network) to apply digital technologies to the business
• Developing Digital Talent- work closely with HC to create and maintain an innovation and digital culture and to build digital capabilities across the company
• The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Newtan Insurance Limited. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.
• Any other responsibilities assigned by line manager or the senior management team

Qualifications:

• University degree in technology
• Digital Innovation management
• Core business processes and associated technical solutions

Experience:

• Minimum of 3 years in Digital Product Management, innovation management or similar role
• Basic understanding of Insurance

Skills and Competencies

• Good communication and negotiating skills
• Good interpersonal skills
• Thorough understanding of insurance
• Good communication and stakeholder management skills
• Good teaming and interpersonal skills
• Strong advocacy for collaborative working skills
• Early-stage product experience including strong product development skills