Credit Processing Officer (Contract) at NCBA Bank Tanzania

Maintain and uphold high level standards of operations, controls, audit and compliance in Loans Booking and processing; observing all KYC requirements in all transactions, eliminate errors, operational losses and fraud and adhering to all laid down processes/procedures.

Key Accountabilities (Duties and Responsibilities)

Internal Business Processes (80%)

• Ensure all loans and instructions are processed with 100% accuracy and within stipulated TATs, with timely escalation of delays.
• Promptly review and resolve loan queries, CRM issues, Credit Admin items, unauthorised AA transactions and other operational issues, providing timely feedback and escalation where required.
• Support loan processing, system projects, testing and Temenos-related issues, ensuring identified gaps are raised and resolved before deployment.
• Ensure all approval conditions are correctly indicated, signed off and adhered to.
• Maintain high standards of customer service, confidentiality and compliance with prescribed SLAs to minimise complaints.
• Reduce operational errors, reversals and delinquencies arising from internal errors and ensure prompt rectification.
• Maintain proper, up-to-date filing and documentation for easy retrieval and audit readiness.
• Remain up-to-date with process flows and SLAs, and propose process improvements where applicable.
• Support the team in achieving a satisfactory Departmental Audit rating, customer satisfaction index above 70%, and call abandon rate below 10%.
• Identify and close revenue leakage streams, ensure 100% revenue collection as per bank tariffs, and minimise operational expenses.
• Perform other duties as assigned by management and support the Credit Operations Department as required.

Customer (10%)

• Open 10 new accounts annually.
• Achieve an average minimum monthly balance of TZS 20M per cross-sell.

Learning & Growth (10%)

• Learn from other team members to enhance service delivery and support colleagues in achieving their objectives.
• Facilitate, monitor and suggest initiatives that support team performance.
• Complete at least 40 hours of learning/training through E-learning, internal and external training.
• Ensure compliance with the leave policy, including block leave and minimum carry-over of 6 days.
• Uphold all NCBA core values at all times.

Job Specifications

Academic:

• Bachelor’s degree

Professional:

• Professional Banking Qualification (ACIB)

Job Competencies

• Technology Skills: Computer literate with proficiency in computerized financial analysis applications.
• Industry knowledge: Basic knowledge of the financial sector as well as current banking operations practice.