Digital Product and Business Analyst at Exim Bank Tanzania

The Digital Product Innovation and Business Analyst within the Digital team is instrumental in advancing the strategic vision and business objectives of the Digital Solutions team. This position utilizes product ideation, design, project management, and Lean methodology to support and lead the implementation of new digital products, enhancements, and platform improvements. Moreover, it serves as an intermediary between the business and digital teams, facilitating seamless collaboration, goal alignment, and effective execution of digital initiatives. This role also promotes a culture of innovation and continuous improvement, maintaining the team's agility and forward-thinking approach.

Roles & Responsibilities

• Diligently monitor industry trends and the competitive landscape, bringing fresh ideas to the table
• Consult and collaborate with a variety of internal stakeholders to better understand the business requirements, product needs and alternative solutions.
• Support business case creation, gathering requirements and information from various business units as the digital product owner.
• Passionately pursuing the improvement of the digital user experience that generates revenue to the business, includes reporting and analysis
• Be a liaison between information technology, business team and other units throughout project creation to post-launch support.
• Taking ownership and ensuring consistency deliverable of all digital products and business vision / strategy to contribute to the overall bank vision.
• Keeping track of all business priorities and innovations that need to be delivered beyond the set time.
• Be involved in the execution of digital products and services including: all aspects relating to the business need across all digital spectrum i.e., mobile, web, USSD, QR, Wallets, online banking and website platforms etc.
• Work with UX/UI designers to ensure digital banking platforms are user-friendly and intuitive.
• Conduct user testing and gather feedback to improve customer experience.
• Ensure digital banking solutions comply with industry regulations (e.g., NPS, AML).
• Stay updated on regulatory changes and assess their impact on digital banking operations.
• Monitor competitors' digital banking offerings and identify opportunities for differentiation.
• Benchmark the organization's digital banking services against industry standards.

QUALIFICATION AND EXPERIENCE REQUIRED

• Bachelor’s degree, preferably in the fields of information technology, computer science, business, banking and finance or other relevant academic backgrounds, preferably with a significant track record in managing digital channels Excellent technical skills, project management abilities
• At least 3+ years of relevant working experience in Digital space, digital marketing and innovation, MNO’s or fintech or as aggregator.
• Strong Inter-personal skills and ability to influence other functions and Strong Communication skills – oral, written & presentation.
• BA certification will be added advantage
• Strong skills in business analyst and innovation with proper track of achievement.
• Knowledge and understanding on how government system works like GePG, TIPS, MUSE or any independent third-party applications or platforms.
• Knowledge of digital banking platforms, APIs, and fintech solutions.
• Familiarity with tools like SQL, Tableau, or Power BI for data analysis.