Specialist Change & Configurations at NMB Bank Tanzania

To lead, coordinate and support change & release management process within the Bank that meets and exceeds business and customers' expectations. Should also enable fast and reliable delivery of change to the business and mitigate the risks of negatively impacting the stability or integrity of the Technology environment and the bank in relation to technology.

Main Responsibilities:

• Manage and maintain the organizations Technology change management process in alignment with ITIL and industrial best practices.
• Receive, review, and categorize change requests, ensuring completeness and accuracy of information.
• Facilitate the assessment of change requests, including technical feasibility, impact analysis, risk assessment, and resource requirements.
• Organize and facilitate Change Advisory Committee (CAC) meetings, ensuring relevant stakeholders are involved in the review and approval process.
• Develop and maintain the change schedule, communicating planned changes to relevant teams and stakeholders in a timely and effective manner.
• Monitor the implementation of approved changes, ensuring adherence to plans and procedures. Provide support and guidance to implementation teams as needed.
• Coordinate and conduct post-implementation reviews to assess the success of changes, identify lessons learned, and recommend improvements to the change management process.
• Maintain accurate records of all change requests, approvals, implementation plans, and post-implementation reviews. Generate reports on change activity, metrics, and performance.
• Administer and maintain the organizations change management tools and systems.
• Identify opportunities for improvement within the change management process and contribute to the development and implementation of process enhancements.
• Promote awareness and understanding of the change management process across the ICT organization and provide training and guidance to users as needed.
• Work closely with various ICT teams, including infrastructure, applications, security, and project management, to ensure seamless integration of change management activities.
• Coordinate and analyze a change impact assessment of requested changes on business, technology & the bank's reputation before scheduling and implementation of a change.
• Coordinate development of change tests scripts, test results and ensure sign off is obtained from change stakeholders.
• Coordinate and ensure timely implementation of the requested changes and report any exceptions.

Knowledge and Skills:

• Knowledge of the bank's products, services, and operations
• Strong knowledge of ITIL processes, with experience working in Change Management, Incident Management and Problem Management, ideally in a regulated environment
• Broad experience of IT infrastructure and applications
• Strong planning and organizing skills
• Time management skills
• Ability to communicate clearly, pleasantly and confidently with change management stakeholders both orally and written.
• Ability to work on own initiatives and be self-driven, prioritizing work with minimum supervision and work under pressure.
• Demonstrates strong analytical, problem-solving, coordination, and decision-making abilities.
• Ability to analyze how systems work together and impact each other especially in the context of change.
• Ability to keep up with new & evolving technologies.

Qualifications and Experience:

• Bachelor's degree in Computer Science/Computer Engineering or related fields
• Other Project and Change management certifications.
• At least 3 years' experience in change management or project management.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.