Field Operations Technician – Region

Company: Yas Fiber

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in:
  • Telecommunications
  • Information Technology
  • Or a related field
• 1 to 3 years’ experience in:
  • Telecom field maintenance
  • Installation
  • Or a related technical trade
• Valid driver’s / rider’s license where regional travel is required.

CORE RESPONSIBILITIES

• Execute preventive maintenance rounds on regional OSP and wireless infrastructure according to schedule.
• Diagnose and repair reactive faults within target response and repair times and confirm service restoration with the Network Operations Centre (NOC).
• Escalate faults beyond individual capability, or requiring specialist/contractor support, promptly.
• Support subscriber installation and support/maintenance work in the region as directed by the Technical Ops Manager.
• Escalate any potential breaches to SLA and Mean Time to Resolve (MTTR) that will affect customer experience.
• Adhere to quality of work, quality control and standards to ensure delivery of exceptional customer experience.
• Manage contractors operating in the region and hold them accountable to SLA and quality.
• Manage regional operational cost reduction through:
  • Effective material consumption
  • Work order review
  • Reconciliation with contractors
• Maintain and track field ops inventory management and control for the region.
• Always follow HSE procedures, including for roadside and travel work, and participate in the regional on-call rota.

COMPETENCIES

• Self-reliant field technician, comfortable working with limited direct supervision in a regional setting.
• Reliable and safety-conscious.
• Willing to travel within the region.
• Willing to join the on-call rota.
• Good communicator with:
  • The NOC
  • Contractors
  • Local communities

EQUAL EMPLOYMENT OPPORTUNITY

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.”

Only shortlisted applicants will be contacted.