Network Operations Specialist

Company: Yas Fiber

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in:
  • Telecommunications
  • Information Technology
  • Or a related field
• 2 to 4 years’ experience in:
  • NOC monitoring
  • Network operations
• Valid driver’s / rider’s license where regional travel is required.

CORE RESPONSIBILITIES

• Monitor core network and IT systems dashboards for:
  • Alarms
  • Performance anomalies
• Acknowledge and act on alarms within defined response times.
• Log and categorize every alarm and event.
• Report capacity or performance trends to the Manager - Network Ops.
• Perform service activation tasks according to:
  • Provisioning requests
  • Approved HLD/LLD designs
  • Agreed TATs
• Test and verify activated services with the customer or field team before handover.
• Update activation records.
• Carry out network troubleshooting and service restoration using defined procedures and runbooks.
• Handle technical escalations for network-related tickets from:
  • Customer Care
  • Other teams
• Respond to and triage incidents.
• Escalate incidents to the Core Network Specialist / Manager - Network Ops with complete diagnostic information when needed.
• Keep Customer Care and affected stakeholders updated on incident status until full restoration.
• Ensure network security controls, including:
  • Device access
  • Configuration backups
  • Hardening standards
• Ensure compliance with applicable regulatory and licensing obligations.
• Maintain:
  • System configuration records
  • Customer service records
  • Audit reporting
• Ensure compliance with revenue assurance requirements.
• Close audit findings within agreed timelines.
• Contribute to daily and weekly performance reporting on network operations.
• Escalate issues in a timely manner where necessary.

COMPETENCIES

• Alert, detail-oriented NOC operator.
• Reliable shift worker.
• Willing and able to support 24/7 NOC coverage as required.

EQUAL EMPLOYMENT OPPORTUNITY

“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.”

Only shortlisted applicants will be contacted.