Guest Experience & Housekeeping Manager at Karibu Camps & Lodges Tanzania

We are hiring a Lodge Manager to lead operations at one of our premium lodges in Tanzania. This role is ideal for a Tanzanian national with proven experience in luxury hospitality, team leadership, and guest engagement. The Lodge Manager will oversee a multidisciplinary team and ensure that every guest experience reflects the highest standards of service, comfort, and attention to detail.

Key Responsibilities

• Lead daily lodge operations across all departments (F&B, housekeeping, front office, maintenance)
• Personally welcome guests, oversee their lodge journey, and ensure satisfaction throughout their stay
• Supervise a team of 50+ staff, ensuring professionalism, motivation, and efficiency
• Ensure proper implementation of standards in service, cleanliness, safety, and facility upkeep
• Liaise with guides and drivers as guests arrive or depart the lodge
• Review and validate operational reports, stock records, and maintenance logs
• Supervise off-site finance and procurement teams; ensure accurate reporting via SAP and ResRequest
• Identify operational improvements without micromanaging individual departments
• Ensure health and safety compliance and respond effectively to incidents

Qualifications

• Tanzanian citizen with fluency in English and Swahili
• Minimum 10 years of management experience in a lodge or luxury hospitality property
• Strong interpersonal skills with a guest-first approach
• Familiarity with SAP and ResRequest systems preferred
• Comfortable living in a remote setting with scheduled leave rotations
• Proven ability to lead diverse teams while maintaining high performance and morale

This is a live-in role with full accommodation and meals provided. The position is based in a remote natural setting and requires adaptability, integrity, and dedication to delivering a world-class guest experience.

Only shortlisted candidates will be contacted for the next stage of the recruitment process